ÿþ<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" /> <title>Free Online Library - Dispute Resolution - Chris Whitelaw</title> <meta name="description" content="Free Online Library - Find different faces of Business, Finance and Family Dispute Resolution." /> <meta name="keywords" content="dispute resolution, alternative dispute resolution, dispute resolution professional, free library, free online library, dispute" /> <meta name="robots" content="index, follow" /> <link rel="shortcut icon" href="images/logo.ico"/> <link href="css/style.css" rel="stylesheet" type="text/css" /> <style type="text/css"> img, div, input { behavior: url("images/iepngfix.htc") } </style> </head> <body> <div id="row_1"> <div id="header_wrapper"> <div id="banner"><a href="http://www.chriswhitelaw.com.au/"> <img src="images/header_1.jpg" alt="Dispute Resolution Professional" title="Alternative Dispute Resolution Services" class="style1" border="0" /></a></div> <div id="nav"> <ul> <li><a href="http://www.chriswhitelaw.com.au/">Home</a></li> <li><a href="http://www.chriswhitelaw.com.au/aboutme.html">About Me</a></li> <li><a href="http://www.chriswhitelaw.com.au/dispute-resolution-services.html">Dispute Resolution Services</a></li> <li><a href="http://www.chriswhitelaw.com.au/free-online-library.html">Free Library</a></li> <li><a href="http://www.chriswhitelaw.com.au/contact.html">Contact Me</a></li> <li><a href="http://www.chriswhitelaw.com.au/cv.html">My CV</a></li> <li><a href="http://www.chriswhitelaw.com.au/mediator-profile.html">Mediator Profile</a></li> <li><a href="http://www.chriswhitelaw.com.au/mediation-testimonials.html">Testimonials</a></li> </ul> </div> </div> </div> <div id="row_2"> <div id="mid_body"> <div class="mid_bg_down"> <div class="mid_bg_down_whight_bg"> <div class="mid_body_left"> <div class="left_top_repet"> <div class="left_top_1"> <div class="w_220 border_bottom"><h2>Chris s Relevant Expertise</h2></div> <div class="w_220" style="padding-top:8px;"> <ul> <li>A registered legal practitioner since 1981.</li> <li>An Accredited Mediator since 2000 and accredited under the new national accreditation standard since 2009</li> <li>A full member of LEADR - Association of Dispute Resolvers</li> <li>An Accredited Mediator since 2000 and now fully accredited under the new national accreditation standard.</li> <li>An Arbitrator since 2000.</li> <li style="border:none;">The holder of three tertiary degrees including a Master of Laws.</li> </ul> </div> </div> <div class="gap"><img src="images/left_top_down.gif" alt="" /></div> </div> <div class="left_mid_repet"> <div class="left_mid_credo_top"><h2><span class="border_bottom w_220">My Credo</span></h2></div> <div class="left_mid_credo_bottom">My market credo is that as a highly skilled expert in what I do I should show faith in my skills by only accepting a fee if I obtain an outcome that the client is pleased with. This is what I call  pay on results . The sort of result that will entitle me to my fee will be accurately and precisely defined in my client service agreement.<br /> <br /> Isn't this what "the customer" wants in all other segments of the marketplace? Do people want to pay for a poor meal? Do they want to pay for defective plumbing services? Do they want to pay for expensive business consulting if it fails to improve their bottom line? Do they want to pay for an expensive plasma TV screen if it fails to deliver a better picture?<br /> <br /> The answer is of course "No". In each case they expect only to pay for a product or a service if that product or service delivers the expected result. But if the product or service does produce the expected and hoped for result or outcome that same client or customer is quite prepared to pay a very good price for it  even above an average "market price". </div> </div> <div class="left_mid_repet"> <div class="left_mid_credo_top"><h2><span class="border_bottom w_220">The Better Way</span></h2></div> <div class="left_mid_betterway_bottom">The better way is setting up a process to analyse, manage and resolve the dispute that has these essential ingredients - <ul> <li>A genuine willingness and intention of the parties in dispute to opt out of the combat zone and mindset that is referred to as "litigation" and embrace an alternative approach to dispute resolution that focuses entirely on the parties themselves, with expert assistance, determining what the true issues in the dispute and how they resolve those issues to their mutual satisfaction;</li> <li>The right environment, culture and system within which to assist the parties to manage and resolve their own dispute on their own terms;</li> <li>The right level of knowledge and expertise being applied to facilitate the parties managing and resolving their own disputes.</li> </ul> </div> </div> <div class="success_repet"> <div class="success_top"><h2 class="c_whight"><span class="border_bottom_whight w_220">My success rate</span></h2></div> <div class="success_bottom">My success rate to date with applying the &quot;better way&quot; to dispute management and resolution has been excellent- about a 90- 95% success rate. This means that in just 5 - 10% of the cases I take on, that meet my carefully designed criteria and satisfy my pre-conditions, my efforts are in vain and payment of my fee becomes discretionary. Some clients do elect to pay me even though the defined  successful outcome was not achieved, as they appreciate the amount of skill and effort I devoted to helping them achieve finality to their dispute. But whether payment, or part payment is made is entirely discretionary.</div> </div> <div class="success_services_repet"> <div class="success_services_top"><h2 class="c_whight"><span class="border_bottom_whight w_220">How to secure <br /> my services</span></h2></div> <div class="success_services_bottom">Simply telephone me or email me. My contact details are all located on the website. I would love to be of service to you. <br /> <strong><a href="contact.html" class="link_1">JUST CLICK HERE</a> to go straight to the Contact page.</strong></div> </div> </div> <div class="body_right_part"> <div class="right_inner"> <div class="icon_set"><img src="images/free-library.gif" alt="" width="35" height="34" /></div> <div class="right_inner_heading"> <h1 class="c_orenge">Free Online Library</h1> </div> <div class="w_524"> <ul class="downLdFiles"> <li><a href="free-library-download/ag-press-release808.pdf" target="_blank">AG Press Release 8.08</a></li> <li><a href="free-library-download/baumann-m-paper.pdf" target="_blank">Baumann M paper</a></li> <li><a href="free-library-download/bhandari-v-paper.pdf" target="_blank">Bhandari V Paper</a></li> <li><a href="free-library-download/brennan-rule-of-law-2007.pdf" target="_blank">Brennan Rule of Law 2007</a></li> <li><a href="free-library-download/carney-t-paper.pdf" target="_blank">Carney T Paper</a></li> <li><a href="free-library-download/cashman-p-power-point.pdf" target="_blank">Cashman P Power Point</a></li> <li><a href="free-library-download/dispute-resolution-seminar-paper.pdf" target="_blank">Dispute Resolution Seminar Paper</a></li> <li><a href="free-library-download/erosion-of-justice-paper.pdf" target="_blank">Erosion of Justice Paper</a></li> <li><a href="free-library-download/expert-determination-rules.pdf" target="_blank">Expert Determination Rules</a></li> <li><a href="free-library-download/kirby-consent-and-dissent-2007.pdf" target="_blank">Kirby Consent and Dissent 2007</a></li> <li><a href="free-library-download/law-society-mediation-kit.pdf" target="_blank">Law Society Mediation Kit</a></li> <li><a href="free-library-download/lec-multidoor-court-justice-preston.pdf" target="_blank">LEC Multidoor court Justice Preston</a></li> <li><a href="free-library-download/new-approval-standards.pdf" target="_blank">New Approval standards</a></li> <li><a href="free-library-download/new-practice-standards.pdf" target="_blank">New Practice standards</a></li> <li><a href="free-library-download/nsw-state-legal-conference-30-august-2007-collaborative-practice.pdf" target="_blank">NSW State Legal Conference 30 August 2007 - Collaborative Practice[1]</a></li> <li><a href="free-library-download/Rights to a Fair Hearing and Access to Justice.pdf" target="_blank">Rights to a Fair Hearing and Access to Justice</a></li> <li><a href="free-library-download/preparing-for-mediation.pdf" target="_blank">Preparing for Mediation</a></li> <li><a href="free-library-download/senate-inquiry-into-access-to-justice-law-council.pdf" target="_blank">Senate Inquiry into Access to Justice - Law Council 2009</a></li> <li><a href="free-library-download/settlement-strategies-young-lawyers-2004.pdf" target="_blank">Settlement Strategies Young Lawyers 2004</a></li> <li><a href="free-library-download/some-good-words-on-mediation.pdf" target="_blank">Some Good Words on Mediation</a></li> <li><a href="free-library-download/NationalLegalProfessionReform.pdf" target="_blank">Commonwealth AG - National Legal Profession Reform 17-09-09</a></li> <li><a href="free-library-download/mcclelland.pdf" target="_blank">Paper by Attorney General Robert McClelland delivered at 36th Australian Legal Convention in Perth</a></li> <li><a href="free-library-download/french.pdf" target="_blank">Paper by Chief Justice Robert French delivered at 36th Australian Legal Convention in Perth</a></li> <li><a href="free-library-download/corcoran.pdf" target="_blank">Paper by Law Council President John Corcoran delivered at 36th Australian Legal Convention in Perth</a></li> <li><a href="free-library-download/Civil-Dispute-Resolution-Bill-2010-EM.pdf" target="_blank">Commonwealth Civil Disputes Resolution Bill &#8211; Explanatory Memorandum &#8211; 2010</a></li> <li><a href="free-library-download/CivilDisputeResolutionBill2010.pdf" target="_blank">Civil Dispute Resolution Bill 2010</a></li> <li class="ppt"><a href="free-library-download/nsw-law-conf-collaborative-practice-2007.ppt" target="_blank">NSW Law Conf Collaborative Practice 2007</a></li> <li class="ppt"><a href="free-library-download/the-eeective-and-timely-use-of-adr-ppp-2007dm.ppt" target="_blank">The Effective and Timely Use of ADR PPP 2007DM</a></li> </ul> </div> </div> </div> </div> </div> </div> </div> <div id="row_3"> <div class="footer"> <p class="f_left">© 2009 All Rights Reserved &nbsp;&nbsp;<a href="http://www.shivam.com.au/" class="f_link">Website Design</a> &#38; <a href="http://www.yourseomanager.com.au/" class="f_link">Internet Marketing</a> by Shivam</p> <p class="f_right"><a href="http://www.chriswhitelaw.com.au/" class="f_link">Home</a> | <a href="http://www.chriswhitelaw.com.au/dispute-resolution-services.html" class="f_link">Dispute Resolution Services</a> | <a href="http://www.chriswhitelaw.com.au/free-online-library.html" class="f_link">Free Library</a> | <a href="http://www.chriswhitelaw.com.au/contact.html" class="f_link">Contact Me</a> | <a href="http://www.icle.com.au/whitelaw.aspx" class="f_link">Video</a></p> </div> </div> <script type="text/javascript"> var gaJsHost = (("https:" == document.location.protocol) ? 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